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We found equipment had been serviced and maintained as required. Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. Care records showed they were reviewed and any changes had been recorded. We found there were sufficient numbers of staff during our inspection visit.
Staff had received safeguarding training and understood their responsibilities to report unsafe care or abusive practices. The registered provider had reported incidents to the commission when required. Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our website is free to use, we are proudly independent, and we never take referral fees.
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We saw that people were treated with respect and dignity by the staff team. People told us that they felt safe and secure living at the home. People were cared for in an environment that was safe, clean and hygienic. Equipment in the home had been well maintained and serviced.
People spoken with said they were satisfied with the range of activities provided. We saw that a number of people were very much enjoying an afternoon concert on the television. A relative told us, “Mum is safe and has settled in brilliantly, she is much improved. She is talking and mixing with other people, more importantly she is a lot happier”. We saw appropriate recruitment checks were carried out to ensure suitable people were employed to work at the home and there were sufficient staff to meet people’s needs. People were supported in a prompt manner and people told us they had no concerns with the availability of staff.
Primrose Bank Care Home
Stockdove House 12 Stockdove Way, Thornton Cleveleys, FY5 2AP ★★★☆ Mr D Lalgee is an individual provider of Stockdove House, a home for a maximum of 10 people in Cleveleys. The building is a detached house with bedrooms on two floors. It is close to shops, local facilities and public transport. We are preffered providers for Lancashire county Council and accept service users from all areas, social services and privat... Cleveleys Nursing Home 19 Rossall Road, Thornton Cleveleys, FY5 1DX ★★★☆ This is a care home that provides nursing for 32 people.
People were referred to other health professionals for further advice and support when assessed needs indicated this was appropriate. We spoke with one visiting health professional who voiced no concerns with the care provided at the home. There were systems in place to protect people at risk of harm and abuse. Staff were able to define abuse and the actions to take if they suspected people were being abused.
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People who lived at the home were offered the opportunity to participate in an annual survey. People also told us they found the registered provider and care manager approachable if they wished to discuss any matters with them. People told us they were happy living at Conifers Care Home and the care met their individual needs. People described staff as ‘kind’ and told us they were supported in a prompt way. See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England. Every registered care provider in the UK can claim a free listing on Autumna.
Medication care plans and risk assessments provided staff with a good understanding about specific requirements of each person who lived at Conifers Care Home. We found the registered provider continued to provide a good standard of care to people who lived at the home. – the service is performing badly and we've taken enforcement action against the provider of the service. We additionally observed that the home worked with external providers adequately. A visiting community nurse told us, “The staff have a good rapport with patients. I would recommend the Conifers and would have no doubts about placing my mum here”.
We saw that people were supported by kind and sensitive staff. Staff were attentive to people’s needs and showed patience and encouragement when supporting them. We observed that people were encouraged to do things at their own pace and were not rushed.
However, a paid subscription allows more information to be added and as a result a higher profile score. The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab. – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon. Staff were appropriately trained and supervised in order to enable them to provide care to people they were supporting.
If this is your business, you can claim it and manage the information shown to care seekers. Set up an account and claim your listing, to update your company name, address, telephone number and service information. The visitors we spoke with confirmed that that were able to see people in private and at a time of their choice. The relatives we spoke with also said that they had good communication with the staff team and were always informed of any changes or concerns. Policies and procedures were in place to make sure that unsafe practices were identified and that people were protected.
The Care Quality Commission is the official regulator for the care sector. They inspect care homes and care services to make sure they are safe, caring, effective, responsive and well-led. The senior management team had identified a gap in their staff training requirements and were taking action to address this shortfall. Policies and procedures were to be developed in relation to the Mental Capacity Act and Deprivation of Liberty Safeguards and staff training was planned.
The premises had been arranged to ensure that people could move around freely and safely. Staff knew the likes and dislikes of people who lived at the home and delivered care and support in accordance with people’s expressed wishes. During the inspection we saw people were supported to carry out activities which were meaningful to them. Processes were in place to ensure people’s freedom was not inappropriately restricted and staff told us they would report any concerns to the registered manager. Staff received regular support from the management team to ensure training needs were identified. We found staff received appropriate training to enable them to meet peoples’ needs.
Westport House Care Home 320 Fleetwood Road North, Thornton Cleveleys, FY5 4LD ★★★☆ Westport House is a care home for 11 people who have dementia. All of the bedrooms within the home have en suite facilities. The home has a large conservatory at the rear of the house. Bispham Gardens Ryscar Way, Blackpool, FY2 0FN ★★★☆ Bispham Gardens is a medium size nursing home located in Blackpool, with capacity to house 28 residents. Bispham Gardens caters for elderly including those with physical disabilities.
We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist. The inspector found no outstanding requirements from the previous inspection report, but made 1 statutory requirements as a result of this inspection. The Scottish Care Inspectorate is the official regulator for care services in Scotland. People told us that they felt their needs were well met and that their care was provided in a dignified manner. We were told that no complaints had been received for a considerable period of time. We looked at the home’s complaint procedure that was displayed in a communal area.
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